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Frequently Asked Questions

  • Does Playa Mia offer transportation?

    Does Playa Mia offer transportation?

    There are specific locations where you’ll find Playa Mia’s staff to help you get to Playa Mia or where the tour you purchased takes place. All transportations depart from these meeting points every hour on the hour from 9 am until noon, local time. Transportation back to our meeting points from Playa Mia departs every hour on the hour from noon until 6 pm.
  • Are there any discounts for people who live in Quintana Roo?

    Are there any discounts for people who live in Quintana Roo?

    Playa Mia offers numerous exciting tours for Cancun and Riviera Maya guests. If you live in Quintana Roo and have your INE ID or valid driver’s license from the state, you’ll get a 50% discount on entry and any of our Day Passes. Underage guests must present their school’s credentials with their name, picture, and residency, proving they reside in Quintana Roo.
  • Is there an age restriction for snorkeling?

    Is there an age restriction for snorkeling?

    At Playa Mia, the maximum age limit for snorkeling is 70, and the minimum age requirement is 8. Book our snorkel tour and dive in for a closer look at the vibrant coral reefs and marine life around Cozumel Island.
  • Can I hire a professional photographer at Playa Mia?

    Can I hire a professional photographer at Playa Mia?

    Yes, our Cozumel water park features a photo studio. Let our professional photographers capture the fun-filled moments and create memories that you will cherish for years to come.
  • Do I need a photo ID to order a drink at Playa Mia?

    Do I need a photo ID to order a drink at Playa Mia?

    The legal drinking age in Mexico is 18. You will need a valid photo ID as proof of age for the consumption of alcoholic beverages. Playa Mia reserves the right to refuse service of alcoholic beverages to guests who appear intoxicated, are unruly or underage.
  • Is the use of sunscreen allowed at Playa Mia?

    Is the use of sunscreen allowed at Playa Mia?

    Playa Mia is fully committed to protecting the ocean’s environment, and we have joined the cause for our beaches to become a zone free of toxic residues from sunscreen, sunblock, suntan lotions, makeup, and any other product that may harm or affect the health of our coral reefs. We recommend you use a hat, sunglasses, comfortable and long-sleeved beachwear or a UV-filtering long-sleeved shirt for swimming.
  • How many food options are available inside Playa Mia?

    How many food options are available inside Playa Mia?

    Enjoy à la carte dining at La Velaria restaurant or our buffet service, which is included in some of our packages. If your package doesn’t include this option, you may purchase it directly at the restaurant. You can also purchase our Open Bar option if you desire. Check out the fast-food options at the snack bar, located in the water park area.
  • I’m allergic to gluten, is there anything I can eat at the restaurant?

    I’m allergic to gluten, is there anything I can eat at the restaurant?

    We do not have a special menu for people with celiac diseases, though, you may find some options for you in our buffet and/or menu. Ask your host or waiter when you arrive, and you’ll surely find something that meets your dietary needs.
  • Can I purchase a package when I get to Playa Mia?

    Can I purchase a package when I get to Playa Mia?

    If you are purchasing a Beach Day Pass, you can purchase it at Playa Mia. However, we do recommend you make a reservation in advance since Playa Mia often reaches its full capacity.
  • What is Playa Mia’s schedule?

    What is Playa Mia’s schedule?

    Playa Mia is open from 9 am until 6 pm, from Monday to Saturday. Buffet service is available from 9:30 am to 4:30 pm. The pools and the ocean can be accessed from 9 am to 5:30 pm. The Floating Park is open from 9 am to 5:30 pm.
  • Where can I change my clothes?

    Where can I change my clothes?

    You can change your clothes in the restrooms or showers at our water park. We recommend that guests bring towels, hats, sunglasses, long-sleeved beachwear, swimsuit, sandals, and comfortable shoes.
  • Can I cancel or change the day of my visit if it is raining?

    Can I cancel or change the day of my visit if it is raining?

    It is possible to make a cancellation, though it will not be refundable since Playa Mia does not make any refunds for cancellations from our clients due to weather conditions, unless, the cancellation is done at least 24 hours in advance. However, it is possible to change the day of your visit without any extra charges.
  • Are there any discounts for people of the Third Age?

    Are there any discounts for people of the Third Age?

    Yes, Mexican tourists over 60 years of age can show their Inapam or ID at the entrance for exclusive discounts at our Cozumel beach and water park.
  • How do I get to Playa Mia from the cruise ship port?

    How do I get to Playa Mia from the cruise ship port?

    If you purchased any tour that includes transportation, go to your designated meeting point, where you’ll find Playa Mia’s staff to help you get to Playa Mia or where the tour you purchased takes place. If you did not purchase a package that includes transportation, you’ll have to get to Playa Mia on a taxi or rental car at your own expense.
  • Where are the meeting points located?

    Where are the meeting points located?

    For the convenience of guests arriving on a cruise ship, we have designated meeting points near Puerta Maya, the SSA International Pier, and Punta Langosta. The meeting point for the Thriller Jet Boat Adventure is Playa Mia’s Retail Booth at Royal Village Shopping Mall.
  • What are the transportation timings?

    What are the transportation timings?

    All transportations depart from our meeting points every hour on the hour from 9 am until noon, local time. Transportation back to our meeting points from Playa Mia departs every hour on the hour from noon until 6 pm.
  • Does the park have wheelchairs?

    Does the park have wheelchairs?

    We provide special wheelchairs at the beach, and we have ramps available in different areas throughout the park. The wheelchairs cannot be reserved in advance, but you can ask our staff for a wheelchair as many times as you want. We are always more than happy to assist you with anything you need during your visit to Playa Mia.
  • Does Playa Mia have age restrictions?

    Does Playa Mia have age restrictions?

    We welcome guests of all ages but we do have a few rules to ensure that you can have a great time without any safety concerns. You must be at least 8 years old and no older than 70 to go snorkeling at Playa Mia. All children 12 years of age and younger must be accompanied and supervised by a parent or legal guardian at all times.
  • I’m in Quintana Roo, how do I get to Playa Mia?

    I’m in Quintana Roo, how do I get to Playa Mia?

    The easiest way is to get to Playa del Carmen and then hop aboard a ferry heading to Cozumel. Then, head over to Playa Mia’s Retail Booth inside the pier. There, our staff will be waiting to provide you with the necessary information.
  • Where are the meeting points located?

    Where are the meeting points located?

    If you’re staying in Riviera Maya or Cancun, Playa Mia can provide round-trip transportation from your hotel. You can also purchase the package that offers only round-trip ferry transportation. With this option, you can meet our representative at the pier’s entrance, 30 minutes before the designated hour.
  • How can I get a “quintanarroense” discount on the website?

    How can I get a “quintanarroense” discount on the website?

    This discount is only valid when purchased at Playa Mia’s entrance on the ticket office, with the corresponding IDs. If you live in Quintana Roo and have your INE ID or valid driver’s license from the state, you’ll get a 50% discount on entry and any of our Day Passes.
  • Does the park have wheelchairs?

    Does the park have wheelchairs?

    We provide special wheelchairs at the beach, and we have ramps available in different areas throughout the park. The wheelchairs cannot be reserved in advance, but you can ask our staff for a wheelchair as many times as you want. We are always more than happy to assist you with anything you need during your visit to Playa Mia.
  • Does Playa Mia have age restrictions?

    Does Playa Mia have age restrictions?

    We welcome guests of all ages but we do have a few rules to ensure that you can have a great time without any safety concerns. You must be at least 8 years old and no older than 70 to go snorkeling at Playa Mia. All children 12 years of age and younger must be accompanied and supervised by a parent or legal guardian at all times.
  • How do I get to Playa Mia?

    How do I get to Playa Mia?

    You can purchase any of our packages that include transportation, or you can get to Playa Mia by your own means. Our address is Carretera Costera Sur Km. 15 Zona Hotelera Sur, Cozumel, Quintana Roo 77600. For guests staying in the Southern Hotel Zone of Cozumel, we recommend taking a taxi to Playa Mia, since our beach park is closer to your hotel than any of the meeting points.
  • What are the transportation timings?

    What are the transportation timings?

    All transportations depart from our meeting points every hour on the hour from 9 am until noon, local time. Transportation back to our meeting points from Playa Mia departs every hour on the hour from noon until 6 pm.
  • Where is the meeting point?

    Where is the meeting point?

    If you’re staying in Cozumel, your designated meeting point is Playa Mia’s Retail Booth at Royal Village Shopping Mall, right in front of SSA International Pier.
  • Does the park have wheelchairs?

    Does the park have wheelchairs?

    We provide special wheelchairs at the beach, and we have ramps available in different areas throughout the park. The wheelchairs cannot be reserved in advance, but you can ask our staff for a wheelchair as many times as you want. We are always more than happy to assist you with anything you need during your visit to Playa Mia.
  • Does Playa Mia have age restrictions?

    Does Playa Mia have age restrictions?

    We welcome guests of all ages but we do have a few rules to ensure that you can have a great time without any safety concerns. You must be at least 8 years old and no older than 70 to go snorkeling at Playa Mia. All children 12 years of age and younger must be accompanied and supervised by a parent or legal guardian at all times.
  • Do you offer half Beach Day Passes?

    Do you offer half Beach Day Passes?

    Enjoy the day your way when you’re at our Cozumel water park. Our Beach Day Passes offer you the flexibility you need. Stay an hour or spend the whole day with us – the choice is yours! We are open from 9 am to 6 pm.
  • What is Playa Mia’s schedule?

    What is Playa Mia’s schedule?

    Playa Mia is open from 9 am until 6 pm, from Monday to Saturday. Buffet service is available from 9:30 am to 4:30 pm. The pools and the ocean can be accessed from 9 am to 5:30 pm. The Floating Park is open from 9 am to 5:30 pm.
  • Is Playa Mia wheelchair accessible?

    Is Playa Mia wheelchair accessible?

    Yes, Playa Mia has several wheelchair ramps at the main facilities, special lockers in the restrooms, and special beach wheelchairs for sandy areas. These wheelchairs are neither for lending nor for renting - their only purpose is to move our guests from one place to another on sandy areas. This service is free of cost and can be requested as many times as needed. The wheelchairs are available on a first-come-first-serve basis.
  • Does Playa Mia provide life vests for children and adults?

    Does Playa Mia provide life vests for children and adults?

    Yes, we offer life vests for all of our customers. They are available in several sizes. The use of a life vest is mandatory for some activities and attractions.
  • Do I have to pay extra for WaveRunners?

    Do I have to pay extra for WaveRunners?

    WaveRunners are not available with any package. However, you can rent your own for an additional fee. Enjoy some high octane excitement as the sun and sea breeze make every moment more memorable. WaveRunners are available on a first-come-first-serve basis.
  • Does Playa Mia have professional photographers?

    Does Playa Mia have professional photographers?

    Yes, our Cozumel water park features a photo studio. Let our professional photographers capture the fun-filled moments and create memories that you will cherish for years to come. The photo studio rates are $10 USD for one printed or digital picture, $25 USD for three, and $40 USD for five printed or digital pictures.
  • Will Playa Mia provide snorkeling gear for the Underwater Mayan City attraction?

    Will Playa Mia provide snorkeling gear for the Underwater Mayan City attraction?

    Access to the Underwater Mayan City is included with your pass. However, this does not include snorkeling gear. You can rent snorkeling gear at our Cozumel beach park if you wish to dive in for a closer look at Mayan culture and history.
  • What are the restrictions for the use of pools?

    What are the restrictions for the use of pools?

    All minors under the age of 12 and all non-swimmers must always be at arms-reach from a legal guardian or parent who knows how to swim and is inside the water at all times. The use of pools is not permitted for guests with skin diseases, infections, blisters, or subcutaneous wounds The use of pools is also not permitted for guests with irritated eyes, colds, flus, or contagious diseases.
  • What are the restrictions for non-motorized beach toys?

    What are the restrictions for non-motorized beach toys?

    Any guest under 12 years old must be accompanied and cared for by a responsible adult to be able to use beach toys. For the use of Hobie Cats, an instructor must accompany the guest. If guests wish to sail on their own, then they will have to provide proof of their capability to sail, preferably by presenting a document.
  • What are the restrictions for Buccaneers’ Bay kids’ area?

    What are the restrictions for Buccaneers’ Bay kids’ area?

    The maximum height is 1.20 meters or 3 feet and 11 inches, and maximum weight is 60 kg or 132 pounds. All children must always be cared for and accompanied by a responsible adult or legal guardian. Guests must not enter the pool with shoes of any kind.
  • What are the restrictions for the Twin Twister Waterslides?

    What are the restrictions for the Twin Twister Waterslides?

    The minimum height requirement is 1 meter or 3 feet and 3 inches, and the maximum weight is 113kg or 250 pounds. Guests must not slide the toboggans with any kind of bracelet, earrings, rings, sunglasses, hats, caps, clothing with zipper and buttons, or any kind of object that may scratch the toboggans surface. The use of cameras is strictly forbidden.
  • Are children allowed on the Floating Park?

    Are children allowed on the Floating Park?

    Yes, children are allowed on the Floating Park. However, children under 12 and non-swimmers must be accompanied by an adult at all times. This attraction is not permitted for guests with respiratory conditions, heart conditions, back, neck, limb, joint, or muscular injuries, asthma, diabetes, epilepsy, or for people who suffer from panic or anxiety attacks.
  • Is there an age restriction for parasailing?

    Is there an age restriction for parasailing?

    The minimum age requirement is 8, and the maximum age is 75. Minors 8 to 12 years old must always be accompanied by a parent or legal guardian. Minors 13 to 17 years old must be accompanied by a parent or legal guardian, otherwise, the parent or legal guardian must sign a waiver that authorizes the minor to perform the activity without any adult supervision.
  • What are the restrictions for WaveRunners?

    What are the restrictions for WaveRunners?

    The minimum age to drive a WaveRunner is 18 years old, and an ID is required. The minimum age to participate as a companion is 8 years old. Participants who are from 8 to 17 years old must be accompanied by a parent or legal guardian. The use of WaveRunners is only permitted inside the designated area. All participants must sign a waiver.
  • Can I rent snorkel gear at Playa Mia?

    Can I rent snorkel gear at Playa Mia?

    Yes, you can rent your own snorkel gear for $15 USD at our Cozumel beach park and immerse yourself in the Caribbean Sea for an enthralling underwater adventure. Dive in for a fascinating glimpse of Mayan history and culture at the Underwater Mayan City.
  • Do you have lockers for personal items?

    Do you have lockers for personal items?

    We have lockers available for rent by the pool area. The rental fee per locker is $4 USD and an extra $4 USD as a refundable deposit for the locker’s key. So you can rest assured that your personal belongings are safe and sound while you have a blast at Cozumel’s favorite water park.
  • Does Playa Mia offer massage services?

    Does Playa Mia offer massage services?

    Enjoy a relaxing experience like no other at Cozumel’s favorite water park. We offer fish pedicure at $25 USD per 15min, as well as rejuvenating massages that go up to $95 USD for a 60-minute full-body massage.
  • What is Playa Mia’s address?

    What is Playa Mia’s address?

    Our address is Carretera Costera Sur Km. 15 Zona Hotelera Sur, Cozumel, Quintana Roo 77600. Located near Cancun and Riviera Maya, Playa Mia is Cozumel’s favorite beach and water park.
  • What are the transportation timings?

    What are the transportation timings?

    All transportations depart from our meeting points every hour on the hour from 9 am until noon, local time. Transportation back to our meeting points from Playa Mia departs every hour on the hour from noon until 6 pm.
  • What do you mean by meeting points?

    What do you mean by meeting points?

    Meeting points are specific locations where you’ll find Playa Mia’s staff to help you get to Playa Mia or where the tour you purchased takes place. Our meeting points have been carefully selected for the convenience of all guests, whether they are heading over from Cancun or arriving on a cruise ship.
  • What is Playa Mia’s schedule?

    What is Playa Mia’s schedule?

    Playa Mia is open from 9 am until 6 pm, from Monday to Saturday. Buffet service is available from 9:30 am to 4:30 pm. The pools and the ocean can be accessed from 9 am to 5:30 pm. The Floating Park is open from 9 am to 5:30 pm.
  • How do I get to Playa Mia from the cruise ship port?

    How do I get to Playa Mia from the cruise ship port?

    If you purchased any tour that includes transportation, go to your designated meeting point, where you’ll find Playa Mia’s staff to help you get to Playa Mia or where the tour you purchased takes place. If you did not purchase a package that includes transportation, you’ll have to get to Playa Mia on a taxi or rental car at your own expense.
  • I’m in Quintana Roo, how do I get to Playa Mia?

    I’m in Quintana Roo, how do I get to Playa Mia?

    The easiest way is to get to Playa del Carmen and then hop aboard a ferry heading to Cozumel. Then, head over to Playa Mia’s Retail Booth inside the pier. There, our staff will be waiting to provide you with the necessary information.
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